Question 1

How does the free trial work?

Accepted Answer

You get full access to your chosen plan for one month at no cost. No credit card is required to start. At the end of the trial, you can choose to subscribe or your account will be paused.

Question 2

Can I switch plans later?

Accepted Answer

Yes, you can upgrade or downgrade at any time. If you upgrade, you'll get immediate access to the new features. Downgrades take effect at the next billing cycle.

Question 3

Does EAM support multiple locations?

Accepted Answer

Absolutely. You can manage multiple shop locations from a single account. Each location gets its own schedule, inventory, and reporting while sharing a unified customer database.

Question 4

What types of shops is EAM built for?

Accepted Answer

EAM is designed for auto repair shops, wrap and detail businesses, and hybrid shops that do both. Whether you're a single-bay garage or a multi-location operation, EAM scales with you.

Question 5

What can the AI agent actually do?

Accepted Answer

The AI agents can handle customer conversations, approve estimates, schedule appointments, send reminders, and answer common questions. They take real actions in your shop management system, not just chat.

Question 6

Is my data secure?

Accepted Answer

Yes. EAM runs on AWS with enterprise-grade security including encryption at rest and in transit, SOC 2 compliant infrastructure, and automatic backups. Your data is yours and we never sell it.

Question 7

What kind of support do you offer?

Accepted Answer

All plans include email support with same-day response. Advanced plan customers get priority support with phone access and a dedicated onboarding specialist.

Question 8

Can I import data from my current system?

Accepted Answer

Yes. EAM has a built-in data import tool that supports CSV uploads for customers, vehicles, and job history. Our team can also assist with migrations from popular shop management systems.

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